By Michael Miller, RPSGT
This tip comes by way of a third party. I was conducting a meeting last week with Sue Hoefs, hopefully she doesn’t mind the shout out but I like to give credit where it is due, and she suggested a tech tip that I had never heard of. (more…)
Sleep Tech Tip of the Week
By Michael Miller, RPSGT
Artifact can be defined as an unwanted signal interfering with a channel on a PSG or EEG exam. One of the most prevalent and menacing artifacts most often observed is EKG artifact. EKG artifact is classified by an EKG waveform appearing in channels other than the actual EKG channel. EKG artifact is usually caused by a lead or electrode being place on a site where the patients pulse is evident.
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After a recent conversation with a colleague, who is a technical support specialist, I felt that this week’s tech tip of the week should be focused on the topic of troubleshooting. I asked to him to give me a percentage value for the usual type of technical support calls that he receives. His response was surprising to me. He informed me that 10% of technical support phone calls that he receives were related to sensor failures, 10% were associated to computer problems, 10% were linked to legitimate system software issues, 10% were connected to actual hardware malfunctions, and 60% of the calls that he fields were correlated with user error. I asked him to elaborate on the user error calls that made up more than half of his of his work load. He further explained that a majority of these calls came from new users of the equipment which was to be expected during the acclimation period of a new system. (more…)
